Frequently Asked Questions
General Questions
What is Maidan Cloud?
Maidan Cloud is a privacy-first digital platform that provides communities with communication, collaboration, and governance tools. It's designed for digital sovereignty - meaning your community has complete control over its data and infrastructure.
How do I get started?
- Join the Matrix chat to connect with other community members
- Set up your account with Vaultwarden for password management
- Explore the available services and tools
- Check out the Getting Started guide
Is my data private?
Yes! Your Maidan Cloud instance is designed with privacy at its core:
- All data is stored on your community's own servers
- No external tracking or analytics
- End-to-end encryption available for Matrix chat
- You control who has access to what
Technical Questions
What services are included?
Your Maidan Cloud instance includes:
- Matrix: Federated chat and messaging
- LibreChat: AI assistant for the community
- CryptPad: Collaborative document editing
- PeerTube: Community video platform
- WordPress: Community website and blog
- Lemmy: Forums and social discussions
- Vaultwarden: Password manager
- Jitsi: Video conferencing
Can I access services from mobile?
Yes! Most services work well on mobile:
- Matrix: Use Element app or any Matrix client
- LibreChat: Works in mobile browsers
- CryptPad: Mobile-responsive web interface
- WordPress: Mobile-responsive website
- PeerTube: Mobile-responsive video platform
How do I recover my password?
Password recovery depends on the service:
- Matrix: Contact your server administrator
- Other services: Use the password reset links where available
- Vaultwarden: Use your master password or recovery methods you've set up
Privacy & Security
How secure is Maidan Cloud?
Maidan Cloud is built with security best practices:
- All connections use HTTPS encryption
- Services run in isolated containers
- Regular security updates
- Strong authentication across services
- No external data sharing
Can other communities see my data?
No, your community's data is completely isolated. Federation (connecting with other communities) is:
- Optional and controlled by administrators
- Limited to specific services like Matrix chat
- Governed by your community's federation policies
What happens to my data if I leave?
- You can export your data from most services
- Matrix messages remain with you in any Matrix client
- CryptPad documents can be exported
- Contact administrators for data deletion requests
Community Guidelines
What are the community rules?
Each Maidan Cloud instance sets its own community guidelines. Generally:
- Be respectful to all community members
- Use appropriate channels for different topics
- No harassment, spam, or illegal content
- Respect privacy and don't share others' personal information
How do I report problems?
- Technical issues: Contact your server administrators
- Community issues: Use reporting features in each service
- Urgent matters: Contact administrators directly via Matrix
Can I help improve the platform?
Absolutely! Ways to contribute:
- Help other community members learn the tools
- Suggest improvements to administrators
- Create content and documentation
- Participate in community discussions about platform improvements
Troubleshooting
A service isn't working
- Try refreshing your browser
- Check if other services are working
- Clear your browser cache
- Try accessing from a different device
- Contact administrators if the problem persists
I can't log into a service
- Check if you're using the correct login credentials
- Some services use single sign-on (SSO) - try logging in through the main authentication service
- Check if Caps Lock is on
- Try resetting your password if the option is available
- Contact administrators for help
The AI assistant isn't responding
- Check if the AI service is running (administrators can verify)
- Try starting a new conversation
- Some AI features may be temporarily unavailable
- Contact administrators if problems persist
Still have questions?
- Join the community chat to ask other members
- Contact administrators for technical support
- Check service-specific help in each application
- Browse the admin documentation if you're an administrator